Terms and conditions

The information below is covered by UK consumer protection legislation and English law.

You are deemed to have read and accepted our terms and conditions when submitting your order. We strongly recommend that you also read our delivery information prior to submitting orders for items of furniture.

To contact us, write to Funky Nursery at Hippins, Playleys Place, Redmarley, Glos GL19 3NB, or call us (24 hour message line) on 01531 650974. Alternatively email us at any time via our contact us page.

Secure On-Line Ordering
The Hippins group websites including Funky Nursery offer secure, encrypted and password-protected on-line shopping facilities for your peace of mind. The padlock will appear in your top address bar when you are inputting secured information. We accept credit and debit card payment using the RBS Worldpay secure payment gateway. Your data is dealt with by your bank via this gateway and is 100% secure. We recommend that you enrol for your bank's card protection scheme such as 'verified by visa' or 'mastercard secure' which protects your card data with your own password. This prevents unauthorised use of your card details for fraudulent internet purchases.

If you prefer not to use card payment on the internet, you can telephone us with your order - the office is open from 9.30 until 3pm weekdays to speak to a member of staff, or you can get through to our 24-hour mail order line on (01531) 650974 and we will call you back to take your order details. Please have your shipping information, product details and credit card number ready when you call.

Please note that we use an Australian shopping cart product, therefore you may at certain stages see an Australian web address whilst using our site. This is not a matter for concern, all pages of our site are safe to use and your personal information is always held securely. You can visit the software/shopping cart website to verify its authenticity.

If your item is not in stock, or is a made-to order item, we will usually email or telephone you with an expected delivery date. Stock items are normally dispatched by return, using courier or first class mail, but please allow 14 days for receipt. If an item is out of stock for longer than this, we will email you. Made-to-order items such as personalised blankets, door plaques and pictures will usually be dispatched within 21-28 days. Furniture items will usually have an estimated delivery timescale in the product information, and you will be contacted prior to delivery.

Privacy Statement
The Hippins Group, including Funky Nursery, is committed to protecting your privacy. Your personal data is protected by encryption and password. We only use the information you supply to us lawfully, in accordance with the Data Protection Act 1998. It is our policy NEVER to sell, or otherwise disclose your details to third parties under any circumstances. We may occasionally email you with news of promotions or new product launches, but if you prefer not to receive such offers, you can email us to remove your email address from our file.

OVERSEAS CUSTOMERS Please be aware that our site is based in the UK and prices are shown in £ sterling. For a guide to the equivalent price in your currency please use a currency converter website. Currency exchange rates are outside of our control. The price charged in pounds will be converted to your currency at the rate applicable on the date your bank processes payment. We reserve the right to decline orders which are unsuitable for overseas shipping.

YOUR RIGHT TO CANCEL.

Under the UK distance selling regulations, you have the right to cancel your order with us at any time up to seven days after receipt of the items, with some exceptions noted below. Follow the instructions for returning items which are laid out below. You will be responsible for the cost of returning items to us, and we regret that if the order has been dispatched, direct carriage costs cannot be refunded.

Exceptions to your right to return;

*PLEASE NOTE- FLAT PACK FURNITURE WHICH HAS BEEN PARTLY OR FULLY ASSEMBLED CANNOT BE RETURNED. WE RECOMMEND CAREFULLY UNPACKING AND CHECKING EACH PIECE FOR DAMAGE BEFORE YOU START TO ASSEMBLE ANY FURNITURE.

*PERSONALISED AND MADE TO ORDER ITEMS CANNOT BE CANCELLED ONCE THE ORDER HAS BEEN PUT INTO PRODUCTION.

Returns Policy
In the unlikely event that you are not delighted with your goods, we will offer you a replacement or refund FOR UNUSED GOODS IN SALEABLE CONDITION.(*some exceptions apply, see below) We request that you return unsuitable goods to us in new, unused and saleable condition, complete with the original packaging, within 7 working days of receipt. Please contact us for a returns number prior to sending the item back.

Flat pack furniture which has been partly or fully assembled is counted as second-hand and cannot be returned. Personalised and made-to-order items cannot be returned.
Our returns policy complies with the UK's Consumer Protection (distance selling) regulations. The customer is responsibe for the cost of return postage, and we regret that direct costs including original carriage costs cannot be refunded.

ITEMS RECEIVED AS GIFTS AND CHRISTMAS RETURNS;

ITEMS RECEIVED AS GIFTS;
If you need to return an unwanted gift (excepting personalised and made to order items which are non-returnable) we will either need to have the payment details of the purchaser for a refund, or if you would rather they were not aware of the return, we can offer you a credit voucher to the value of the goods. There is no time limit on use of the credit voucher. We will accept back new, unused items (except personalised and made to order items) in their original packaging provided that they are in saleable condition, and you will need to notify us by email (within seven days of receipt of the goods) of your intention to return the item. Please contact us for a returns number prior to sending the item back. If the item has been bought some time before being given as a gift, and is not current stock, we reserve the right to refuse the return.

PLEASE NOTE THAT AS WE OFFER A SEVEN DAY MONEY BACK GUARANTEE (ON UNPERSONALISED AND STOCK ITEMS ONLY), UNWANTED CHRISTMAS PRESENTS MUST BE RETURNED BY 4TH JANUARY. PLEASE EMAIL US FOR A RETURNS NUMBER PRIOR TO SENDING ANYTHING BACK. PERSONALISED AND MADE-TO-ORDER ITEMS ARE NOT RETURNABLE.

FAULTY GOODS;

If on receiving your goods you find that they are faulty, please contact us immediately. Courier damage must be reported within 24 hours, otherwise the claim will not be considered. It will be helpful if you can email us in the first instance, with photographs of the damage.

If the goods are faulty upon receipt and the fault does not appear to be because of courier damage, please report this as soon as possible. Damage to the goods such as chips in the paint or broken pieces must be reported within 24 hours, otherwise the claim will not be considered.

If the item develops a fault during use, please contact us in the first instance. We will discuss with you the best course of action, but will usually request photographs or to have the item back for examination by the manufacturer. Faults which are not considered to be general wear and tear will usually be rectified by providing a replacement part, or a repair. Some items such as highchairs and furniture will be covered by the manufacturer's guarantee and you should consult the paperwork supplied with the item to see if this is the case. Cosatto products are covered by a full four year guarantee, this is administered by Cosatto directly and you should register your purchase with them upon receipt. Any faults should then be reported direct to Cosatto. Other manufacturers such as Bloom and Leander also provide guarantees which should be registered with the manufacturer, but any faults are administered by the retailer in these instances, so please contact us for assisitance.

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